Last update: November 7, 2020.
What information do we collect?
We collect information when you create an account and use the Platform. We collect and process information you give us when you create an account and use the Platform. This includes technical and behavioral information about your use of the Platform. We also collect information about you if you download the app and use the Platform without creating an account.
How we use your information
We use your information to provide the Platform to you and to improve and administer it. In order to provide an effective and dynamic Platform, and where we have determined it is in our legitimate interests, we use your information to improve and develop the Platform, prevent crime and ensure users’ safety. Where we have your consent, we will also use your personal data to serve you targeted advertising and promote the Platform.
Who do we share your information with?
We share your data with third party service providers who help us to deliver the Platform including cloud storage providers. We also share your information with business partners, measurement providers, advertisers and analytics providers. We may share your information with law enforcement agencies, public authorities or with other third parties only where we are legally required to do so or if such use is reasonably necessary (for instance, to ensure your or someone else’s safety).
You may submit a request delete the information we have collected about you by sending your request to us at the email provided in the Contact section at the bottom of this policy. We will respond to your request consistent with applicable law and subject to proper verification. And we do not discriminate based on the exercise of any privacy rights that you might have.
GotChosen respects your privacy and recognize the need for appropriate protection and management of your privacy.
We will notify all users of any material changes to this policy through a notice on our Platform or by other means. We update the “Last Updated” date at the top of this policy, which reflects the effective date of the policy. By accessing or using the Platform, you acknowledge that you have read this policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.
We collect and use the following information about you:
Your Profile Information
You give us information when you register on the Platform, including your username, name, date of birth, email address and/or telephone number, information you disclose in your user profile and your photograph.
User Content and Behavioural Information
We process the content you generate and view on the Platform, including preferences you set (such as choice of language), photographs and videos you upload, comments and live-streams you make (“User Content”). We collect information through surveys, challenges and competitions in which you participate. We also collect information regarding your use of the Platform, e.g. how you engage with the Platform, including how often you use the Platform and how you interact with content we show you, the ads you view, videos you watch and problems encountered, the content you like, the content you save, the words you search and the users you follow.
We infer your interests, gender and age for the purpose of personalizing content. We also infer the interests of our users to better optimize advertising across our Platform. If you have consented, we will use this information for the purpose of serving personalized advertising.
We review User Content for content moderation purposes to enforce our community guidelines, comply with legal obligations, and prevent and respond to abuse, fraud, illegal activity and other potentially harmful content on the Platform.
We also process information about your followers, the likes and reactions you receive and responses to content you upload, for the purposes of personalizing your feed, promoting your content to other users and exploring whether your profile presents opportunities for collaboration.Messages
Where local laws allow us to, we collect and process your messages, which includes scanning and analyzing the information in those messages through the Platform’s messaging functionality. That information includes the content of the message and information about when the message has been sent, received and/or read, as well as the participants in the communication.
We do this to prevent and block spam, prevent and detect crime, safeguard children (where this is in the substantial public interest) or to protect the interests of our users and other people.
Please also be aware that messages sent to other users of the Platform will be accessible by those users and that we are not responsible for how those users use or disclose them.
Information from Third Parties
You may choose to share certain data with us from third parties or, through your use of the Platform, we may collect such third party data automatically.
If you choose to register to use the Platform using your social media account details (e.g. Facebook, Twitter, Instagram, GotChosen, Google), you will provide us or allow your social network to provide us with your username and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL.
Advertisers and Measurement Partners
Where you have consented to personalized advertising, we will match your information e.g. your mobile advertising ID, where it is provided to us by advertisers and other partners, with your GotChosen profile to serve you ads. We may also serve you ads based on the information we infer from the data these partners provide. You can opt out of this activity at any time via your app settings by going to 'Privacy and safety' and then to 'Personalization and data' and opting out of ‘Ads based on data received from partners’.
We use information provided by our measurement partners, to understand how you’ve interacted with our ad partners’ websites and better assess the effectiveness of the advertising on our Platform.
Information we obtain by automated means
We collect certain information from you when you use the Platform including when you are using the app without an account. Such information includes your IP address, instance IDs (which allow us to determine which devices to deliver messages to), mobile carrier, time zone settings, identifier for advertising purposes and the version of the app you are using. We will also collect information regarding the device you are using to access the Platform such as the model of your device, the device system, network type, device ID, your screen resolution and operating system, audio settings and connected audio devices. Where you log-in from multiple devices, we will be able to use your profile information to identify your activity across devices.
We use TrueDepth API technologies (ARKit, with automatic estimation of the real-world directional lighting environment) to create AR effects within the App. The only use of this information is to provide valuable user features. None of the information collected by the TrueDepth API ever leaves the user’s device. We do not share information with third parties, do not store or process in any other way the data which we accessed and used via TrueDepth API.
When you use the Platform on a mobile device, we will collect information about your location in order to customize your experience. We infer your approximate location based on your IP address. In certain jurisdictions, we may also collect Global Positioning System data.
Information you provide to us
We collect information you provide us in response to a survey. If you respond to a GotChosen survey, your individual responses will be used for the purpose of the survey and will be shared with other organizations, as explained to you when you participate in a survey. We may also use aggregate data from these surveys in the same way.
We also collect information you provide to us in correspondence.
We will use the information we collect about you based on the legal grounds described below.
In accordance with, and to perform our contract with you, we will use your information to:
In order to comply with our legal obligations and as necessary to perform tasks in the public interest or to protect the vital interests of our users and other people, we use your data to help us prevent and respond to abuse, fraud, illegal activity and other potentially harmful content on the Platform.
In accordance with our legitimate interests to provide an effective and dynamic Platform, we may use your information to:
With your consent, we will use your information to provide you with personalized advertising. If you do not consent to personalized advertising, you will still see non-personalized advertising on the Platform.
We share your data with the following selected third parties:
Analytics and measurement providers
Our Corporate Organization
Law Enforcement / Legal Obligation
Sale or Merger
The personal data that we collect from you will be transferred to, and stored at, a destination outside of the European Economic Area ("EEA").
Where we transfer your personal data to countries outside the EEA, we do so under the European Commission’s model contracts for the transfer f personal data to third countries (i.e. standard contractual clauses) pursuant to Commission Decision 2004/915/EC or 2010/87/EU (as appropriate) or in line with any replacement mechanism approved under EU law.
We offer you settings to control and manage the personal data we have about you.
You have the following rights:
Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.
For information about how to make these requests, you can contact us using the contact information below, and we will review your request while considering applicable laws.
We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform, which means any transmission is at your own risk.
We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk that may be posed to you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.
We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and exercise our rights in relation to the information involved. Where we do not need your information in order to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data.
If you ask us to delete your account it will first be placed into a deactivated state for 30 days (to allow you to request it to be reinstated), followed by the deletion of the account. We will also delete personal data that relates to the in-app messaging function within 30 days of you cancelling your user account. Please note that messages sent to other users of our service are stored on their devices and cannot be deleted by us.
In each case, there are also occasions where we may need to keep your data for longer in accordance with our legal obligations or where it is necessary for legal claims.
GotChosen is not directed at children under the age of 13.
We will notify you of any material changes to this policy through a notice provided via the Platform or by other means. The “Last Updated” date at the top of this policy reflects the effective date of such policy changes.
Users of the Platform who are California residents and are under 18 years of age may request and obtain removal of User Content they posted by contacting us at firstname.lastname@example.org. All requests must be labeled "California Removal Request" on the email subject line. All requests must provide a description of the User Content you want removed and information reasonably sufficient to permit us to locate that User Content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party.
Questions, comments and requests regarding this policy should be addressed to: